All Henge Docks orders will ship within 24 to 48 hours from the time the order is placed pending product availability and credit card verification.
All of Henge Docks’ direct to consumer shipments originate from the United States or the Netherlands. Your country may levy customs fees, duties or other taxes on your shipment if it is being shipped out of those countries.
Henge Docks has no control over how countries choose to levy customs fees, duties or other taxes on incoming goods. We cannot predict what the customs fees will be as we ship to many countries worldwide and each country has its own set of individual policies. If you are not familiar with your country’s importing policies and taxation practices please check before ordering.
Orders placed Monday through Friday before 1 PM PST will begin processing same day, pending product availability and credit card verification. Orders placed after 1 PM PST will begin processing the following day, pending product availability and credit card verification. Henge Docks does not fulfill orders on weekends & holidays, so orders placed after 1 PM PST on Friday will be processed the following Monday.
Cancellations and Changes to Order
If you need to cancel your order for any reason please submit your request by 10:30 AM PST Monday through Friday by following the link below. Due to the frequency in which orders are fulfilled and the volume in which orders are placed, Henge Docks cannot guarantee any cancellation requests.
To cancel your order, please follow the link below and submit your request to our Customer Support. Select “Cancellation Request” from the drop down and fill out the rest of the form completely with your Henge Docks order number and your full name. Please do not reply to your order confirmation.
Henge Docks cannot make any changes to orders, including shipping method, once an order has been placed. For all other questions, please contact us here.
Returns & Exchanges
If you are not fully satisfied with your purchase from Henge Docks for any reason, you have 20 days from the day the item was shipped to request a refund. Henge Docks is only responsible for returning products purchased directly through Henge Docks LLC. Products purchased through any third party may not be returned to Henge Docks for any reason. Purchasing any product from Henge Docks is considered acceptance of our terms and policies.
Qualifications for refund:
- Returned product(s) must be in good physical condition (not physically broken or damaged) and must be returned in their original packaging.
- All accessories originally included with your purchase must be included with your return.
- An RMA is required for all returns. Please click here to submit an RMA request
- Please note: Returns that do not include an RMA may be delayed or rejected by our warehouse. Returns that are accepted by the warehouse that do not include an RMA will be subject to a 15% processing fee.
Terms and conditions:
- Shipping and handling charges are non-refundable.
- You are responsible for all shipping charges and you shall assume all risk of loss or damage to the product while in transit to Henge Docks.
- Returns that do not meet the specific conditions stated above are subject to a 15% restocking fee. This fee will be automatically deducted from the purchase amount at the time the refund is issued. Charging a restocking fee is at the sole discretion of Henge Docks and the fee is non-negotiable.
- Refunds are typically processed and paid within 2 weeks of receipt of product but that time can vary, especially around peak shipping times.
Henge Docks products are warranted for one year from receipt of purchase. An original sales receipt is required for warranty service. Defective products will either be repaired or replaced, or a full refund will be issued, at Henge Docks discretion. Contact Customer Support for more information.
Distributors and Resellers
If you are an Apple Premium Reseller or are simply looking to stock Henge Docks products, email our Sales Team. Please note we require a minimum order quantity of 10 units for purchase orders.
If you would like to purchase Henge Docks products for a government institution, please contact us for more information. Please note we require a minimum order quantity of 10 units for purchase orders.
If you would like to purchase Henge Docks products for an educational institution, please contact us for more information. Please note we require a minimum order quantity of 10 units for purchase orders.
Effective May 18, 2018 (rev01.03)
2 Your Age
These Terms are effective as of the date first written above. We may update these terms from time to time by posting such updated Terms to www. hengedocks.com/pages/order-info#terms.com. Terms shall become effective upon posting. In the event of an update, by continuing to use the Website you agree to be bound by any such updated Terms. If you do not agree, you must immediately stop using the Website. We may change or discontinue any feature of the Website at any time without notice.
We grant you a personal, non-exclusive, non-transferable, limited and revocable license to use the Website for your own use and provided that you comply and remain in compliance with this Agreement. You may not circumvent any mechanisms for preventing the unauthorized access, reproduction, or distribution of the materials on the Website. Your license terminates immediately if we believe you are in violation of these Terms. You may not modify, adapt or create derivative works from the Website in any way. You may access the Website only through the software, interfaces, and protocols provided or authorized by us. You may not authorize or assist any third party to do any of the things prohibited in this paragraph. Any rights not specifically licensed to you are reserved by Henge Docks.
6 No Warranty
We provide the website “as is”, “with all faults” and “as available.” your use of the website is at your own risk. We make no express warranties or guarantees about the website or any of its information. To the extent permitted by law, we disclaim implied warranties that the website, its content, or the products for sale thereon are merchantable, of satisfactory quality, accurate, fit for a particular purpose or need, timely, reliable, non-infringing or that the website, data, analytics, visualizations or the server(s) on which they are hosted are free of viruses, bugs or other harmful components. No oral or written information or advice given by our representatives shall create a warranty. Every effort is made to assure that all information on the website is correct. However, we disclaim any liability for errors or omissions. No advice is intended or offered by henge docks and we disclaim any and all liability related to any decision take by a party in reliance upon any information provided.
7 Limited Liability
We shall not be liable for any indirect, special, incidental, consequential or exemplary damages arising from your use of the website or use of goods purchased through the website. these exclusions apply to any claims for lost profits, lost data, loss of goodwill, work stoppage, computer failure, computer infection, or malfunction, or any other commercial damages or losses, even if we knew or should have known the possibility of such damages. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability in such state or jurisdiction shall be limited to the extent permitted by law. In no event shall our cumulative liability to you for any and all claims shall not exceed the greater of total amount you paid to henge docks or $100.00.
Upon a request by us, you agree to indemnify, defend and hold harmless Henge Docks and its subsidiaries and affiliates and their respective employees, attorneys, assigns, successors-in-interest, contractors, vendors, suppliers, licensors, licensees and sublicensees, from and against any and all claims, damages, causes of action, costs (including reasonable attorneys’ fees) and other expenses that arise directly or indirectly out of or from: (1) your actual or alleged breach of these Terms; (2) any allegation that any information, data, or other material you have submitted or transmitted to us infringes, misappropriates or otherwise violates the privacy, copyright, trademark, trade secret or other intellectual property rights of any party; and/or (3) your use of any information provided or goods purchased through the Website. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.
9.1 Website and Email Usage Information
We may receive and store certain types of website and email usage information whenever you visit the Website or open one of our emails. For example, we may collect the page served, time, source of the request, type of browser making the request, preceding page view, previously stored “cookies”, and other similar information. With regard to email messages, we may store information about whether or not the email was viewed, whether or not images were downloaded from our server, links that may have been accessed, the identity of the subscriber, and whether or not the report has been forwarded to others. When analyzed, website and email usage information helps us determine how customers and visitors utilize information, what type of information is most popular, and the manner in which information is being viewed.
9.3 Your Personal Information
We may receive and store certain types of personal information provided by you. For example, we may collect and store billing, contact, and payment information when you make purchases on the website.
9.4 Our Use of Your Information
The information you provide to us may be used to (1) send you newsletters and/or other e-mail communications regarding Henge Docks’ products; (2) contact you about changes to our Website (e.g., notification of changes to these Terms, or other policies that affect your use of the Website); (3) confirm or fulfill an order you have made; (4) authorize a purchase or complete a transaction that you have requested, i.e., to deliver the products or other services that you ordered, and, if necessary, to invoice you; (5) monitor or improve the site; (6) administer the Website’s systems and for other internal business purposes; (7) customize the content you see; (8) comply with and monitor compliance with our Terms and other applicable agreements and polices; and (9) for other purposes disclosed when you provide your information.
9.5 Information Sharing
We may employ or contract with third parties to perform functions on our behalf; examples include hosting or operating our site, fulfilling orders for products and services purchased through the site, sending e-mail, data analysis, marketing assistance, credit card payment processing, and customer service. These third parties may have access to your personal information for the purpose of performing such functions on Henge Docks’ behalf. We do not sell personal information to third parties or provide it to them for any purpose other than the provision of products and services purchased through the site.
9.6 Management of Your Personal Information
If required by law, and with respect to your personal information collected by Henge Docks, you may (a) withdraw the consents given pursuant to this paragraph 9; (b) request that Henge Docks provide a copy to you; (c) request that Henge Docks delete your personal information; and (d) request Henge Docks perform any other action required by applicable law. To submit a request, please contact Henge Docks at the contact information provided in section 12, below.
10 This is an Electronic Contract
Your affirmative act of using the Website or making on the Website constitutes your electronic signature to these Terms and your consent to enter into agreements with us electronically. You also agree that we may send to you in electronic form any privacy or other notices, disclosures, reports, documents, communications or other records regarding the Website (collectively, “Notices”). We can send you electronic Notices (1) to the e- mail address that you provided to us or (2) by posting the Notice on the applicable web page of the Website. The delivery of any Notice from us is effective when sent by us, regardless of whether you read the Notice when you receive it or whether you actually receive the delivery. In order to receive Notices electronically, you must constantly maintain the email address or web address which you have provided to us by providing us notice of any change. All contracts completed electronically will be deemed for all legal purposes to be in writing and legally enforceable as a signed writing.
These Terms and any supplemental terms, updates, policies, rules and guidelines posted on the Website Engine constitute the entire agreement between you and us and supersede all previous written or oral agreements. If any part of these Terms are held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect. You agree that the laws of the Commonwealth of Virginia govern this contract and any claim or dispute that you may have against us, without regard to conflict of laws rules. You further agree that any disputes or claims that you may have against us will be resolved by a court located in Arlington County, Virginia, and you consent to personal and subject matter jurisdiction in such courts. We may assign this contract at any time without notice to you. You may not assign this contract to anyone else. 12 Contact. If you have any questions or concerns about these Terms, about any information that we may have collected or stored, or to delete, opt out or modify any of the information contained in our database, please contact us directly at: Henge Docks LLC, 455 10th St., San Francisco, CA 94103 or email@example.com.